Comments on: Upgrade Rebate – Details

By: Florian

Florian — Wed, 11 Nov 2009 19:00:16 +0000

Stephen, that’s a wild story – thanks for sharing this. And you are one of the lucky ones – not everyone is so good at reading the fine print…

By: Stephen

Stephen — Wed, 11 Nov 2009 18:10:50 +0000

The worse part of the rebate is that it comes as a Citi Bank Mastercard pre-paid credit card. It would have been better as a simple cheque.

So, now I am a registered Citi Bank credit card user, and not of my own choosing.

You DO have to read the fine print. It appears that if the card is inactive – not being used – for a month, there is a MONTHLY CHARGE against the card.

To find out your balance, you have to register yourself at Citi Bank.

I have $0.09 left on the card. I’m calling Citi Bank to cancel the card and ask (you have to ask, another fine print item) to keep your information private.

I know that it is popular for companies to give these prepaid credit cards instead of cheques. They probably get some form of kickback, but seriously, what about us? Who wants to get straddled with charges for not using an unwanted pre-paid card?

Cheques please!

By: SAM

SAM — Wed, 30 Sep 2009 01:22:47 +0000

I’m not too happy with Filemaker right now either. After paying for both crippled 1 & 2 (not within the last 30 days) now they include features that probably should have been in #1. I asked them if I could get two $20 rebates on Bento 3 since I bought two licenses. OF COURSE NOT!

Filemaker has consistently punished anyone stupid enough to buy their products. When Bento 2 came out with NO UPGRADE price, they acted as if they didn’t know what that was. So after complaints by legions of Bento 1 buyers, they reluctantly give us this REBATE ?

By: Florian

Florian — Tue, 29 Sep 2009 19:59:40 +0000

Robin, this is very strange. Thanks for fighting on the front for all Canadians (my aunt lives in Mississauga)! Hopefully Filemaker will really fix it.
But, after all, this is the first time. Let’s wait how the British are doing with their rebates – in their case there is even a different currency involved…

By: Robin Carson

Robin Carson — Tue, 29 Sep 2009 19:50:57 +0000

If you’re Canadian, the page(s) you need to fill out to order Bento 3 at the discount just don’t work. I called FileMaker to try to order by phone, but they use the same pages as the Great Unwashed, so there was, shall we say, difficulty.

I spent a total of an hour and a half this morning fiddling around on the website, and dealing with a pleasant and patient young man at FileMaker customer service. I just got an email saying my order has gone through, and FileMaker is alerted to the problem.

If you’re Canadian, do yourself a favour and wait until the problem on the website is fixed before you order.