Oct

9

Bento 3 Crash Report: 10-9-09

Filed Under Bento 3 Crashes 

I have no choice – I just created a new category: Bento 3 Crashes! I still can’t believe how unstable the app is. So please comment in detail on the crashes of Bento 3 and I will create a new post for every crash reported.

Today I was using my Library “German Legal” to practice my vocabulary to prepare for my next court case (I’m an interpreter). I had set up a Smart Collection for the words I need to practice. It includes a Check Box field entitled “needs practice.” As long as this box is checked the words remain in the Smart Collection. Today, when I tried to un-check the box, Bento 3 crashed! Luckily, my database file stayed intact (it seems) when I re-started Bento, but the same thing happened again! So now I can’t use this set-up for practicing anymore!
Bento 3 is not able to adjust that Smart Collection. Big bummer!

Summary – the crash trigger:
trying to remove a record from a Smart Collection by un-checking a Check Box field. This had worked perfectly in Bento 2.

Update (12/09): this bug was specifically addressed in the Bento 3.0 v2 upgrade and has really been fixed! Thanks Ryan.

Comments

8 Responses to “Bento 3 Crash Report: 10-9-09”

  1. Nina Sabrack on October 11th, 2009 7:36 pm

    After I upgraded to Snow Leopard Bento 2 starts and immediately crashes. Have you heard of this? I’ve ordered Bento 3 but now worry that it won’t work with Snow Leopard.

  2. Bill Livingston on November 9th, 2009 2:08 pm

    I opened Bento 3 today to find it crashes after typing my password. I did this three times. Restarted my PowerBook Pro twice. On the 4th try, it worked and asked me if I wanted to back up my data. I am also using Snow Leopard.

  3. Florian on November 9th, 2009 4:10 pm

    Thanks for the report, Bill. That’s the problem with the crashes: they seem to be mostly random. The only positive thing is that it seems to be rare that the database file gets corrupted.
    The frequency of the backing up reminder can be set in the preferences.

  4. DOn Muirhead on November 11th, 2009 12:51 pm

    also running snow leopard. the trial version download of bento 3 crashes just after selecting the “try it” and agree screen. it wont even start for me.

  5. Florian on November 11th, 2009 1:05 pm

    Don, that sounds bad. Just to clear up one thing: there is no trial version, it’s the full version. When you buy it you use the same screen to input your license code. In other words, when you click “try it,” the program should open, without restrictions; just for a limited amount of time (30 days).
    If you’re willing to keep trying, start by calling (free) Bento tech support at: 1-800-325-2747. Good luck.

  6. Mary Lautner on July 12th, 2010 5:04 pm

    I have a collection of about 75 entries and 4 smart collections. I am using the smart collections extensively. When I drag and drop an email I get a NSGenericException error message and sometimes Bento crashes. And this is happening more and more.

  7. Florian on July 12th, 2010 5:13 pm

    Mary,
    I don’t know anything about that specific error message. Go to the Bento forums and post your message there. Bento tech support people will help you.

  8. Denim on April 28th, 2011 6:29 am

    I’m impressed! You’ve managed the almost impossible.

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